Impression Group
Last updated: 13/02/2025
Introduction
At Impression Group, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services, you agree to the collection and use of your information in accordance with this policy.
Who We Are
Impression Group is a provider of care services, supporting individuals with their healthcare and personal needs. Our registered office is located at Sycamore House, Sutton Quay Business Park WA7 3EH. If you have any questions about this Privacy Policy, you can contact us at enquiries@impressiongroup.org
Information We Collect
We collect and process various types of personal data, including:
- Personal Identification Information: Name, date of birth, address, phone number, email address.
- Health Information: Medical history, care plans, medication records (collected with explicit consent or as required by law).
- Financial Information: Payment details for service billing.
- Employment Information: If you apply for a job with us, we may collect CVs, references, and other relevant details.
- Technical Data: IP address, browser type, and other technical details when you visit our website.
How We Use Your Information
We use your personal information for the following purposes:
- To provide care services and manage care plans.
- To communicate with you regarding appointments, care updates, and services.
- To process payments and invoices.
- To comply with legal and regulatory requirements.
- To improve our website and services.
- For recruitment and employment purposes.
Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: When you provide consent for us to use your data (e.g., for marketing communications).
- Contractual Necessity: When processing is necessary to fulfill a contract with you.
- Legal Obligation: When we are required to process data by law.
- Legitimate Interests: Where processing is necessary for our business operations and does not override your rights.
Sharing Your Information
We may share your information with:
- Healthcare professionals and service providers involved in your care.
- Regulatory bodies where required by law.
- Third-party service providers (e.g., IT support, payment processors) who assist in delivering our services.
- Law enforcement when required to comply with legal obligations.
We do not sell or trade personal data to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Access to your personal data is limited to authorized personnel only.
Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once the retention period expires, data is securely deleted or anonymized.
Your Rights
Under data protection laws, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request corrections to inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data where applicable.
- Right to Restrict Processing: Request to limit how we use your data.
- Right to Data Portability: Request to receive your data in a structured format.
- Right to Object: Object to data processing based on legitimate interests.
- Right to Withdraw Consent: Withdraw consent for processing at any time.
To exercise any of these rights, contact us at [Insert Contact Email].
Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings. For more details, please refer to our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Impression Health and Support
Sycamore House, Sutton Quay Business Park WA7 3EH
enquiries@impressiongroup.org
01513636117
This policy was last updated on 13/02/2025.